We understand that from time to time you may wish to return a product to us.
If you wish to return a product, you have 14 days from when you received your order to notify us by email.
We will only accept items that are in new condition, unwashed and with all labels and packaging attached.
Any correspondence to us must be made to firstname.lastname@example.org.
Please note we cannot be held liable for any items lost in transit on the way to us. We advise that you return any items by a recorded service.
We’ve all done it – ordered something and then realised later that it is no longer needed.
You have 14 days to cancel your order under our 14 day return period policy, which starts on the day after you received the item.
All items must be returned unused and in the original packaging as they were in when received by you.
Please ensure that when you receive an item that you take reasonable care of it when trying it/inspecting it. For example please ensure that any security seals or tags are still intact.
We apologise if you have received the wrong item by mistake. This is not common and we want to resolve this as quickly as possible for you.
To receive a refund or a replacement, you must return the item in the same condition you received it and within 14 days from the day on which you received the item.
Please accept our apologies if you have received an item that is damaged or faulty. We understand how frustrating this can be and want to resolve this as quickly as possible for you.
If you believe that the item is faulty, please contact us. You will need to tell us exactly what the fault is and as soon as possible after discovering the fault and we will advise what to do next.
Our Returns Policy for faulty items upholds your statutory rights.
We apologise if you have not received your item. This is not common and we want to resolve this as quickly as possible for you.
To receive a replacement, you must inform us that you have not received your item within 21 days from the day on which you received an email from us confirming that the item had been despatched. Please note we cannot issue refunds for lost items, only replacements.
Our Returns Policy does not affect your statutory rights.
For more information about your other statutory rights, please visit the UK Government’s website at: www.direct.gov.uk or contact Consumer Direct, the Government funded consumer advice service on 08454 04 05 06.
All products returned to us are checked by our Returns Department.
If you are entitled to a refund then we will refund the price of your item.
Returns are usually processed within 7 working days of receipt of a cancelled order, and at the latest within 30 days of receipt.
We will refund the original credit/debit card/PayPal account used to purchase the item.
Please note that we can only refund the postage costs for returning an item where we sent you the wrong item or the item is damaged or faulty.